Refund policy
Dinkcredible Return & Refund Policy
Our brand essence is "Individually Played," and our gear is designed specifically forΒ you. As most of our products are personalized, custom-designed items, our return policy is a little different than the off-the-rack stuff. Please read carefully!
The Non-Negotiables (Applies to all Products)
| Category | Policy |
| Damaged or Incorrect Item | If your order arrives damaged, defective, or is incorrect (e.g., wrong paddle shape, incorrect name print), we'll make it right. Contact us at [Your Contact Email/Portal] within 7 days of delivery with a photo of the issue. We will happily replace the item at no cost to you. |
| Cancellations | Our production process starts quickly to ensure your gear gets made. You can cancel your order for a full refund within 24 hours of purchase. After 24 hours, materials have been committed, and we cannot guarantee a full refund. |
| Warranties | All Dinkcredible paddles come with a 6-month limited warranty against manufacturing defects (e.g., core breakdown, broken handle) from the date of delivery. This does not cover normal wear and tear, abuse, or negligence. |
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Customized Paddle & Apparel Returns (The Individual Gear)
Customized products are final sale.
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Because your paddle and apparel have been personalized with your name, colors, and design choices, we cannot accept returns or offer refunds for customized items based on a change of mind, color preference, or ordering the wrong size.
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Proofing is key: Please double-check all spelling, colors, and design options before submitting your order. What you type is what we print!
Non-Customized Apparel & Accessories Returns (The Standard Gear)
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We accept returns for non-customized, unwashed, and unworn apparel and accessories within 30 days of delivery.
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The item must be in its original packaging and condition, suitable for resale.
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The customer is responsible for return shipping costs.
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Once we receive and inspect the item, we will process a refund to your original payment method, minus any original shipping charges.