Refund policy

Dinkcredible Return & Refund Policy

Our brand essence is "Individually Played," and our gear is designed specifically for you. As most of our products are personalized, custom-designed items, our return policy is a little different than the off-the-rack stuff. Please read carefully!

The Non-Negotiables (Applies to all Products)

Category Policy
Damaged or Incorrect Item If your order arrives damaged, defective, or is incorrect (e.g., wrong paddle shape, incorrect name print), we'll make it right. Contact us at [Your Contact Email/Portal] within 7 days of delivery with a photo of the issue. We will happily replace the item at no cost to you.
Cancellations Our production process starts quickly to ensure your gear gets made. You can cancel your order for a full refund within 24 hours of purchase. After 24 hours, materials have been committed, and we cannot guarantee a full refund.
Warranties All Dinkcredible paddles come with a 6-month limited warranty against manufacturing defects (e.g., core breakdown, broken handle) from the date of delivery. This does not cover normal wear and tear, abuse, or negligence.

 

Customized Paddle & Apparel Returns (The Individual Gear)

Customized products are final sale.

  • Because your paddle and apparel have been personalized with your name, colors, and design choices, we cannot accept returns or offer refunds for customized items based on a change of mind, color preference, or ordering the wrong size.

  • Proofing is key: Please double-check all spelling, colors, and design options before submitting your order. What you type is what we print!

Non-Customized Apparel & Accessories Returns (The Standard Gear)

  • We accept returns for non-customized, unwashed, and unworn apparel and accessories within 30 days of delivery.

  • The item must be in its original packaging and condition, suitable for resale.

  • The customer is responsible for return shipping costs.

  • Once we receive and inspect the item, we will process a refund to your original payment method, minus any original shipping charges.